Shipping & Customer Care

At Rivaasa, we are dedicated to delivering our thoughtfully crafted pieces to you with the utmost care. To ensure a seamless experience, we invite you to review our guidelines regarding shipping, exchanges, and returns.

Shipping Policy

We believe that the luxury experience begins the moment you place your order. To honor your choice to bring Rivaasa into your wardrobe, we are pleased to offer complimentary delivery.

• Complimentary Shipping: We provide free standard shipping across India on all orders, with no minimum purchase required.

• Processing Time: Each Rivaasa piece undergoes a rigorous quality check before it leaves our hands. Orders are typically processed and dispatched within 2 to 4 business days.

• Delivery Timeline: Once shipped, transit times generally range from 3 to 7 business days, depending on your location. A tracking link will be shared with you via email or message as soon as your package is en route.

Exchange Policy

We want you to feel absolutely flawless in our designs. If your piece requires a different size or fit, we are happy to facilitate a seamless exchange.

• Eligibility Window: Exchange requests must be initiated within 7 days of receiving your delivery.

• Garment Condition: To be eligible for an exchange, items must be unworn, unwashed, unaltered, and in their original pristine condition, complete with all tags and original luxury packaging intact.

• Shipping for Exchanges: To keep our complimentary delivery service sustainable, the shipping cost for returning the original item to our facility for an exchange is borne by the customer. Once we receive and approve the item, Rivaasa will cover the shipping cost of sending the new size back to you.

• How to Initiate: Please reach out to our dedicated care team with your order number and the requested size. We will guide you through the return address details and the next steps.

Return & Refund Policy

Because our collections are produced in boutique, limited runs with a profound focus on craftsmanship and material integrity, we do not accept returns or offer monetary refunds.

• Final Sale: All purchases made with Rivaasa are final. We encourage you to carefully consult our size guides or connect with our styling assistance team prior to purchasing to ensure the perfect fit.

• Damaged or Incorrect Items: In the exceptionally rare event that an item arrives damaged during transit or incorrect, please notify us within 48 hours of delivery with accompanying photographs and videos. We will promptly arrange a complimentary replacement to make it right. Reach out to us on our Instagram handle or mobile number.

Thank you for choosing Rivaasa. We appreciate your understanding and support of mindful, high-quality craftsmanship.